Terms of Service

Welcome to BotsMart. These Terms of Service (“Terms”) govern your access to and use of our website, mobile applications, and other online products and services (collectively, the “Services”).

1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Account Registration

To access certain features of our Services, you may be required to create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately if you discover any unauthorized use of your account

3. Marketplace Services

BotsMart operates an online marketplace that connects buyers and sellers. We are not a party to the transactions between buyers and sellers. Each seller is responsible for:

• Accurately describing products and services offered
• Ensuring products meet quality and safety standards
• Processing orders in a timely manner
• Providing customer service for their products

4. Purchases and Payments

When you make a purchase through our Services:

• You agree to pay the total amount, including taxes and shipping fees
• You authorize us to charge your chosen payment method
• Prices and availability are subject to change without notice
• We reserve the right to refuse or cancel orders at any time

5. Shipping and Delivery

Delivery times are estimates and may vary based on location and product availability. We offer:

• Standard delivery (3-7 business days)
• Express delivery (1-2 business days in select areas)
• Cash on delivery in select locations

6. Returns and Refunds

We want you to be satisfied with your purchase. Our return policy allows:

• Returns within 30 days of delivery for most items
• Full refund for defective or damaged items
• Exchange or store credit for change-of-mind returns
• Some items are non-returnable (perishables, personalized items, etc.)

For detailed return procedures, please see our Returns Policy.

7. Prohibited Activities

When using our Services, you agree not to:

• Violate any applicable laws or regulations
• Post false, misleading, or defamatory content
• Infringe on intellectual property rights
• Interfere with or disrupt our Services
• Engage in fraudulent activities
• Harass, abuse, or harm other users

8. Intellectual Property

All content on our Services, including text, graphics, logos, and software, is the property of BotsMart or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. User Content

By posting content on our Services (reviews, comments, photos), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content. You are responsible for ensuring that your content does not violate any laws or third-party rights.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, and protect your personal information.

11. Limitation of Liability

To the maximum extent permitted by law, BotsMart shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our Services.

12. Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through:

• First, good faith negotiation between the parties
• If negotiation fails, binding arbitration in Botswana

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Botswana, without regard to its conflict of law provisions.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website or by other means. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: legal@botsmart.co.bw
• Phone: +267 123 4567
• Address: Plot 123, Main Mall, Gaborone, Botswana