Returns & Refunds Policy

Last updated: January 15, 2024

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return most items within 30 days of delivery for a full refund or exchange.

How to Return an Item

1

Initiate Return

Go to "My Orders", select the item, and click "Return Item". Choose your reason for return.

2

Pack Item

Pack the item in its original packaging with all tags and accessories included.

3

Schedule Pickup

Choose a convenient pickup time and location. We'll arrange collection.

4

Get Refund

Once we receive and inspect the item, your refund will be processed within 3-5 business days.

Return Conditions

For a successful return, please ensure that:

Item is in original, undamaged packaging
All tags and labels are attached
Item is unused and in original condition
All accessories and parts are included
Return is initiated within 30 days
Proof of purchase is available

Returnable Items

  • β€’Electronics (phones, laptops, tablets)
  • β€’Fashion and apparel
  • β€’Home and kitchen appliances
  • β€’Beauty and personal care products (unopened)
  • β€’Books and stationery
  • β€’Sports and outdoor equipment

Non-Returnable Items

  • β€’Perishable goods (food, flowers)
  • β€’Personalized or custom-made items
  • β€’Intimate apparel and swimwear
  • β€’Downloadable products (software, e-books)
  • β€’Gift cards and vouchers
  • β€’Items marked as "Final Sale"
  • β€’Opened beauty and personal care products
  • β€’Items damaged due to misuse

Refund Options

Original Payment

Refund to your original payment method. Takes 3-5 business days to reflect.

Store Credit

Receive store credit instantly for future purchases. No waiting period.

Exchange

Exchange for a different size, color, or product of equal or lesser value.

Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We'll arrange free pickup and full refund
  • Replacement may be available if in stock

Frequently Asked Questions

How long does a refund take?

Refunds to original payment methods typically take 3-5 business days after we receive the returned item. Store credit is issued immediately upon receipt.

Do I have to pay for return shipping?

For change-of-mind returns, return shipping fees may apply. For defective or damaged items, return shipping is free.

Can I return a gift?

Yes, gifts can be returned for store credit or exchange. You'll need the order number or gift receipt.

What if I receive the wrong item?

Contact us immediately and we'll arrange for pickup of the wrong item and delivery of the correct one at no extra cost.

Need Help with a Return?

Our customer service team is here to assist you with any return-related questions.